Blue Print

Sales, Marketing, Customer Service and Supply Chain
- Sales & Marketing

 
Men Shaking Hands

Master Of Sales Strategy-The Sun Tzu`s Way

If you’re looking for optimal growth in a short amount of time, this course is perfect for you. Due to high demand, we’ve recently added many new classes to ensure there’s an option for everyone. Interested in enrolling or learning more about this course? Get in touch today, one of our team members will answer all your questions.

Globalization concept

Digital Marketing Strategies

This course is an excellent way for participants to learn a new skill or continue expanding an existing skill. As one of the most popular courses we offer, there are classes available at many different times to fit all types of schedules. If you’re interested in learning more about this course, reach out and we’d be happy to help.

Sun Tzu 4_edited.jpg

CERTIFICATE OF BUSINESS STRATEGIES

The pandemic has changed the way we work and live but how well do we cope with these changes? Be it an existing business or if you are at the crossroad thinking of ways to pivot, one essential skill that you will need is the skill of effective strategizing. This skillset will ensure you are able to have a structured way of strategizing which is essential to help you navigate yourself and your business out of the red ocean.
Without proper strategizing skills, most people would find that they set KPIs and targets without achieving them. In our current situation where we are going through turbulence times, we cannot afford to have such failures. Therefore, in this program, the participants will be equipped with strategizing skills which has stood the test of time and is used in many successful organizations. This program incorporates strategizing skills used by Sun Tzu as well as the latest strategies used by strategist today.

Sales & Marketing, Customer Service & Supply Chain

- Customer Service

Develop. Grow. Succeed.

Team Meeting

Being A Professional You - Excellent Customer Service

In this new and more volatile economy, companies keep seeking the ability to deliver an experience for the customers that are consistent with their brand. Call Centre is a very common customer service provided to the consumers so that they could call them up to ask for help when they need any guidelines or assistance. This service also helps to increase the consumers’ satisfaction and confidence towards certain companies.

Happy Businessman

Professionally Managing Customer Complaints & Feedback

Human beings have emotion and this can be identified from their choices of words and phrases attached to the message. Your response to that feedback can make or break a company and its image. It is crucial to manage that emotion professionally and tactfully. This training will guide you on how how to respond to your customers, build rapport, win their trust and
loyalty, whilst improving your corporate image.

Happy Woman

Critical Elements in Customer Centricity Mindset

When many companies promise to deliver a positive experience, some are better at delivering than others. The companies that will win today are those that let their customer lead the way. Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. Your Service is key to success of the company. This exceptional service is accomplished by positively interacting with customers through effective communication and relationship building.

 
Cargo

Sales & Marketing, Customer Service & Supply Chain

- Supply Chain

Develop. Grow. Succeed.

 
Truck Car Park
Container Ship

Best Practices In Supply Chain Management

This course is specifically designed to address pressing issues in the whole Supply Chain & Logistics environment of an organization. The emphasis of this course is on how processes should be designed, structures, implemented and monitored by looking at best practices in Supply Chain Management.

Incoterm, Shipping Procedure & Import Export Documentation

This course is designed for those who involve and would like to know more in Import/ Export/ Shipping Operation, Freight Forwarding, Purchasing & Supply Chain Activities, Transporting, Bill Processing, Trade Documentation, Manufacturing, Sales Administration, Marine Insurance and Finance & Administration