Happy Businessman

PROFESSIONALLY MANAGING CUSTOMER COMPLAINTS & FEEDBACK

Currently no public class is available but private class can be arranged

Duration: 1 day

Applying NLP and styles of communication effectively to their everyday communication
• Understand the importance of reading an  listening intently before responding accurately to customers
• Learn to engage with customers by adapting to their style of writing, that reflects understanding of customers’ expectations and needs
• Applying empathy when corresponding with customers
• Writing clearly and tactfully to get the right message across
• Enhance the corporate image of your organization with professionally structured writing