Happy Woman

Critical Elements in Customer Centricity Mindset

Currently no public class is available but private class can be arranged

Duration: 2 days

Specific Learning Objectives:
• Demonstrate a customer service approach.
• Recognize who are your customers (external and internal).
• Understand how your own behaviour affects the behaviour of others.
• Engage customers through better questioningskills.
• Develop skills in listening actively and empathetically to customers.
• Apply techniques to deal with difficult customers (external and internal)