Team Meeting

BEING A PROFESSIONAL YOU - EXCELLENT CUSTOMER SERVICE

Currently no public class is available but private class can be arranged

Duration: 1 day

Upon completion of this programme, the participants will be able to:
• To understand and apply the fundamentals of back to the basics of Customer Service cultures, values and standards,
• To improve and provide better quality of service to exceed customer’s expectation • Implement strategies for dealing politely and successfully with discourteous, demanding, or dissatisfied customers/clients
• Understand the importance of customer’s feedback / complaint • Handle complaints with confidence and efficiency